As part of the Authority’s effort to lead service providers in improving the quality of their services, the SCSA publishes sets of Social Regulatory Standards that act as guidelines to service providers in the running of their services, with easy-read versions also published side by side with the Standards. These detail the rights of the service user and what they can expect from the service in question in a manner that is easy to follow.

The Social Regulatory Standards go through a rigorous process of research and consultation with stakeholders while they are being drafted and made ready for publication, a process which is undertaken and overseen by the Standards Unit within the Quality Assurance Directorate.

Any set of standards, prior to being published, goes through a period of public consultation. Following the public consultation process, the Social Regulatory Standards are issued as a legal notice.

All Social Regulatory Standards published to date can be found in the Publications Page.